@GSPiedmont425
Oh crap the new yorker is showing his favorite finger I better watch this.
@invalidl
Love the thumbnail, much appreciated change of pace from the usual thumbnails on my feed.
@gasmonkey1000
Them trying to hide the TOS changes and say "oh the customer agreed because they read the email" sounds like grounds for a lawsuit, never mind them taking data that they said was supposed to be annonymized
@CMDR_BananenKeks
"I am altering the deal, pray I don't alter it any further" - Darth Vader
@namsZINGER
You mention this throughout the video, but treating companies like they treat you really does work. Couple times I bought something and couple weeks gone by without an update from them, so I message them. Once I started to include a little disclaimer "If you don't reply in 10 business days, starting from (inserting sending day here), then I'll escalate this process to a chargeback". Magically I started to get more responses. Some of them even upgraded and setup auto-repliers which made me change it to "If this issue is not solved in 10 business days...". Only ONCE i had to escalate this to my credit card processor, and since I had made it explicit that I would escalate it was a breeze! The merchant was pissed because they're "swamped" with email and couldn't get to it on time, next time don't promise 2 day shipping :)
@rikschaaf
2:26 - 2:48 I think this might be illegal in Europe, where it's not up to the shop owner, but the customer how their data is used. If they don't provide any clear way to ask for permission to process the customer data, then that would be against GDPR rules I believe... Now, the question is whether that would be Repairshopr or the shop owner that's violating those laws... I don't know. I'm not a lawyer.
@justaguycalledjosh
They pull customer Data? GDPR GO BRRRRRRRRRRRR
@Dtr146
Thumbnail definitely caught my eye. I don't use this software, but I'm coming to give this the much needed boost in the algorithm it needs.
@pieisdelicious5035
Thanks!
@nitrofreakmanho
You’re one in a hundred million Louis. Just awesome. Pure integrity.
@NostalgiaandChaos
8:30 "We can start playing that game too", like sending a similarly worded email stating some garbage terms and sending it to any internal email you can find and saying the company agrees just by opening it? "By opening this email, you agree to pay off my remaining mortgage and refund all money spent on Repair shopper since my account was opened"
@MrKlarthums
We used to have a term for taking things without notification or consent: theft.
@BFMcGinty
Lol, you really hit a nerve. Good Job. RepairShopr sent out a mass email a couple of hours ago trying to clean it up. RepairShopr and Syncro both have been backpedaling on quite a bit over the past few years, and regular users dont get much in the way of answers. Glad you brought this to light.
@normalchannel2185
Pretty sure that would be illegal. Specifically the part where Opting out ONLY removes any data going forward, not data before you opted out (i.e all of your data till now, cause i'm pretty sure they would ALSO be taking the data before the ToS changed) If they take any data before the ToS changed, that won't fly
@firstnamelastnameyt
The entire concept of implied consent needs to go away. Along with the ability to change terms after a contract has been signed under threat of revoking access. And lets just get rid of the ability to uphold an EULA that was never read in the first place - clicking "yes" to something you never saw/heard (agreed to) is NOT consent.
@Marcus-xb7le
Customer data is personal data, which a business is only a processor of. The processor would need to solicit consent from the customer before they are allowed to share it with a third party. This makes what they are doing likely illegal. (For any business in the EU of course). No idea how it applies in the US, since I understand it varies depending on state, and because PD is still considered a property of whatever business collected it (as far as I understood it)
@KvltKvnt
Louis giving them the unofficial State Bird! Love to see it
@jedstanaland2897
I can easily think of thousands of ways that collecting user/ customer data can give people data that isn't illegal but they shouldn't have. Banking, design plans, classified data, and so much more.
@nottiification
Microsoft: "We changed our terms of service, by continuing to use our software you indicate that you agree." Me: "I dont agree to those terms and propose my own. My terms are that MS has to pay me $1000 per month per kilobyte for any data they store about me. Also any disagreements between myself and microsoft are to be decided by an arbitrator of my choosing. By replying to this email with an automated message, you are indicating that you agree to my new terms." Microsoft: "This is an automated message, this mailbox is not monitored." Me: "I'm glad we are in agreement, I'll expect payment at the first of the month."
@NotMexican