I'm still pretty analog and I drew my first process map out across a huge table with construction paper and color coded sticky notes. Once the big boss saw where it was going, it lit a fire that got us all collaborating on how the process flow should work in the company. Now my challenge is to digitize it, assign each person the appropriate task and begin writing SOPs for each section as needed. Major game changer for high level management to implement and get the whole company on the same page
Amazing video! Doing an MBA and this was better than the coursework in my Operations module. Vote for productivity + profitability!
I can't believe this video is free on you tube! The content is superb. The delivery is excellent. I vote for Productivity
Thanks for the video Layla. I vote for productivity
Thank you always team! I now consider you guys as an extended remote team of mine as I navigate the operational aspect of our business.
As a consultant I have been in the topic of process-mapping for years. Some ended up in a complexity disaster, because people did some „homework“ and then wanted to do things „right“. I absolutely love your way to break things down to needed basics and even more I treasure your positive attitude to turn a dry topic into something interesting. Maybe as a sequel to this one, you could think about another video talking about simplified process improvement. Thank you so much. Great video. 😊
Sometimes people don't want their processes to be mapped. I am working in a team where they fix IT issues. No one knows how they are doing what they are doing, and every new hire (including me) is kept in the dark on how/what to do 😅 so the manager gave me another work on another system where everyone is chill. I'll definitely make process maps there.
Layla, thank you for making THE video I have searched for countless times. This is so solid!!
Thank you Layla! Great work explaining this process. My vote is for productivity.
Thanks for giving us a process map/flowchart with guidelines that make sense. Lateral vs vertical really does highlight where the process is going.
Gosh I love your videos! Vote for all 3 here !!
Great video Layla! Best 10min I’ve spent today on this topic. Votes for Productivity and Profitability 💪
I'm 38 seconds into your video and ABSOLUTELY LOVE YOU'RE NON-VERBAL LANGUAGE! Helping captivate your audience is a well acquired skill you possess 👌
Great vid !! I have ADHD and your channel helps with trying to structure my projects I'm also a habitual project starter but half way I always get stuck 😅
This should be mandatory for every small business! Imagine how much time and money gets wasted just because we ‘think’ we have a system when we actually don’t. 😬
A resourceful video. I’ll be voting for productivity and customer experience
Perfect timing 🙏🏻
Just swap start and stop from left to right at 75% of your video. Makes it more in line with the things you said about the layout of the diagrams .
Hi Leyla, I really appreciate your way of introducing business process modelling. I would be very interested to see an introduction from you on the topic of the customer journey. Thank you very much if you take up the topic Greetings from Germany, Marc
@lostlobos