Brilliant video Lucy!
The MAIN reason your employer wants you to use Salesforce is so you can fill out everything about a client and when you either quit or lose your position with the company, they have all your prospects and customers info. That's the main reason for Salesforce or any CRM system.
May we have a playlist for service cloud training please, would be much appreciated
Sales cloud manage lead process Service cloud provide support on customer queries.
感謝します。
@timilehin_samson