COVID19: How support teams can navigate the impact — now and in future

The Covid19 pandemic has permanently changed workplace dynamics. Various factors like work from home models, virtual working groups, online meeting rooms, flexible collaboration, seamless networking, and adaptation of cloud-based applications have enabled customer service to function despite the disruption.

With the ThinkOwl helpdesk platform, customer support teams are better positioned to meet their monthly targets; the solution helps them intelligently manage cases and automate business processes reducing the burden of performing repetitive manual tasks. There are other advantages too of using intelligent helpdesk software. They give omnichannel support to your customers, a centralized information dashboard, and easy-to-use analytics, which securely captures data and helps you become more customer-centric.

The covid-19 pandemic accelerated digitization, and this trend will only grow in the future. An AI-powered helpdesk software like ThinkOwl can help you improve organizational efficiency, improve customer satisfaction and create better business outcomes.

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