Transmissions From the Tweet Factory: How Observability Transformed Mobile Performance... Hanson Ho

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Transmissions From the Tweet Factory: How Observability Transformed Mobile Performance at Twitter - Hanson Ho, Embrace

Twitter realized a decade ago that the biggest performance issues impeding usage occurred outside its data centers. But observability, taken for granted by backend devs and SREs, didn’t exist meaningfully on Android and iOS. Issues that don’t show up in profilers or end in crashes were practically invisible.

Stone by stone, the team built tooling that performantly and judiciously extracted telemetry on the client side. Using this newly discovered treasure trove of failure points and bottlenecks, performance was greatly improved – and in a verifiable way that shows how it can directly impact company KPIs like user growth and revenue.

Hanson Ho was there in 2015. For 7+ years, he helped build observability into the Android app and org. Listen as he describes how observability changed mobile at Twitter: what was recorded, how it was used, what results were achieved – and how the lessons learned can be applied by anyone that operates mobile apps, both in the tech and in the org.