🚀 Boost Your CSAT with Smarter Customer Support | ChatBot x LiveChat

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Happy customers are loyal customers. But what if your support team is unintentionally pushing them away?

In this quick expert breakdown, Kuba, Customer Success Manager at Text, dives into why CSAT scores drop—even when you're trying your best. Discover how common mistakes like slow replies, limited availability, and inaccurate responses can sabotage your customer satisfaction.

You'll learn what a healthy CSAT benchmark looks like, how your team can unknowingly impact it, and what tools you can use to fix it fast— implementing ChatBot for AI-driven support.

🛠 Whether you're managing a support team or looking to scale your service operations, this video offers actionable tips to boost customer satisfaction and retention.

Support smarter. Respond faster. Keep customers happy.
Start your free 14-day trial of ChatBot today and raise your CSAT with confidence.

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Hi, great to see you here! :)

We are Text, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page). But that’s just one of the tools we offer! Let us introduce you to the rest of the Text family:

👉 ChatBot: Automate communication with your customers.
👉 HelpDesk: A powerful online ticketing software.
👉 KnowledgeBase: This enables you to share knowledge easily and quickly.

And it doesn’t stop there! You can expand our software’s functionality with additional integrations, such as Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. This will provide you with the perfect tools to communicate with your customers.

Want to learn more? Visit www.text.com and join more than 37,000 companies that use Text products.

PS. We know it’s a lot. We’re pretty