Managing the Unmanageable—in a Hacker Culture

Shall we play a game? Let's chat about the great lengths we go to manage engineers' machines. We'll cover our definition of hacking and what it takes to manage hackers' machines; what it means to "move fast and break things"; and why "done is better than perfect". Additionally, we'll cover the Launch daemon init method—also known as the "bait and switch"—with Self Service. We will also cover how we deployed and use Splunk to monitor the environment. Finally, we will cover another internal tool called a Toolbox that's used by our Helpdesk teams.