Support Portals - Episode 6 - Designing for user experience

In this video, Chris Lees deep dives into the booming field of user experience.

He challenges the conventional wisdom of what goes into a support portal (forums, knowledge bases, PDF library), and explains that portals should instead be a series of breadcrumbs that lead users to be able to complete the tasks that they need to get done.

Chris walks through a practical example using the FixSpec support portal as a guide, and gives tips on how to organise workflows that are intuitive and inviting.