Webinar: How to use your guest data to enhance the guest experience?

In this webinar, our panel of experts will give practical recommendations about how it is possible to deliver an outstanding guest experience while being short on staff or without increasing the budget.

Panellists:
Erik Tengen, Co-Founder at Oaky
Ulrich Pillau, Founder at Apaleo
Michael McCartan, Chief Growth Manager at Atomize
Daan de Bruijn, Co-Founder at Bookboost
Moderator: Anna Randow, Partner & Global Sales Director at Bookboost

00:00 Presentations
05:46 What makes a free exchange of data important for enhancing the guest experience?
08:39 Why is an open environment of data feed essential?
13:27 What is the most important stage of a guest journey?
15:48 How can independent hotels create a superior guest experience?
24:50 What are the main mistakes that are hindering hoteliers from creating an excellent experience?
32:45 Why it's crucial to use relevant guest data in lean or low-staffed organizations?
39:45 How can hoteliers optimize their budget by using guest data?
46:11 How has the role of a revenue manager changed in recent years because of guest technologies?
49:42 What is needed to stay competitive in delivering an unforgettable guest experience?