How Tactical BRM's Can Benefit from ISO/IEC 20000 - Promotional trail

Register for the full webinar here: apmg-international.com/events/how-tactical-brms-ca…

Join us on 5 December 2019 for the full webinar:

How Tactical BRMs can Benefit From ISO/IEC 20000
When the provider side of an organization, for example, IT or HR, is not quite as mature as it should be, the Business Relationship Manager’s focus is all about helping them. Few BRM's are familiar with an ISO standard that helps maturing service providers/peers. This webinar will provide the tactics for BRM's, some practical tools and techniques that originated from the ISO/IEC 20000 standard. They will help the BRM in setting up the service provider/peer for success by being ahead of the curve instead of behind the eight ball most of the time.

Topics:

• The Tactical BRM Defined
• The Challenges of a Tactical BRM
• What ISO/IEC 20000 Brings to the Tactical BRM Table
• And What About Shifting Focus from Service to Value?
• The Tactical BRM To-Do List Based on ISO/IEC 20000

Presented by Mart Rovers from Interprom interpromusa.com/