Defined Systems And Processes For Efficient Workflow | Workflow Mapping - John Waters

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This video is all about why workflow process mapping is so important but also try to cover the following subject:
-Workflow Mapping
-Defined Systems And Processes For Efficient Workflow
-What is process mapping?

Workflow maps are a visual representation of the actions, decisions, or tasks performed to achieve a certain result. Workflow maps give practices an easy and quick way to visualize common processes from beginning to end. The required steps can be mapped to create a standard workflow or to find and remove wasted effort. This overview defines workflow mapping and describes five things to keep in mind when creating a workflow map. It details the basic symbols of workflow mapping and simple steps for creating a workflow map.

What is workflow mapping?
Workflow maps are a visual representation of the actions, steps, or tasks performed to achieve a certain result. Registering patients for appointments, rooming patients, refilling medications, and answering telephones are all processes that happen in a practice daily, and the required steps can be mapped to create a standard workflow or to find and remove wasted effort.
Workflow maps give practices an easy and quick way to visualize the entire process from beginning to end, with all the steps that occur in between. They let you graphically see how work is currently done in
your practice. Workflow maps also show who performs each part of the process. This is very important because this allows everyone to understand what other people are doing and how each person coordinates with one another. Often people are not aware of what their colleagues in the practice actually do. Since some processes involve several people from multiple disciplines to complete the activity, a multidisciplinary
team is needed to discuss the workflow map to ensure that the details of the process are accurately captured.

Five things to keep in mind when workflow mapping:
1) Maintain an open and constructive environment.
2) Focus on the system or process, not the people.
3) Before mentioning a variation of the process, think about whether this event was a one-time occurrence or a habit.
4) Map out the process you currently have (not the one you wish you had) so your team can pinpoint flaws in the process and improve them.
5) Workflow mapping is a tool for continuous improvement.
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