What is user testing? Is it just the users checking and accepting the system? It can be, but what users test and how they approach the challenge needs some consideration.
It's not the same as acceptance testing because customers can always deem any test as part of the acceptance process.
So how do users actually approach testing? What are they trying to achieve? How do they satisfy themselves that a system actually works for them.
Now, we encourage users to take a business view and test as if they are doing business, of course. But I have to say that independence of users and the way they test is of incredible value to our projects. So it's critical to understand the difference they make and the value they add.
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