How to Create a Service Focused Team

Great customer service requires great team leadership. In this lesson, we will look at steps you can take, in creating a customer service focused team.

Building a customer focused team starts with knowing the skills and knowledge your team will need to deliver quality customer service.

Defining these competencies will help you in both recruiting and training your team to meet the demands of their work and to continue to improve service quality.

How you manage the recruitment and induction processes, will also influence your potential to develop a customer focused service team.

Finally, consider what influence you can have over training and development, and how you can develop your coaching skills, to further develop your employees.

Want to Learn more? Enroll now in our course on 'Leading and Motivating a Customer Service Team' - https://rb.gy/ihgjo7