Customer Success: Your Revenue Compass in the AI Storm

Can customer success be your secret growth weapon? This 'TechTransformed' episode explores its evolution from a cost center to a revenue driver. Marilee Bear, Chief Revenue Officer at Gainsight, and Christina Stathopoulos, founder of Dare to Data, discuss AI's role and how strong customer relationships boost your bottom line.

Takeaways:

Customer success is about helping customers get value from products.
The perception of customer success is shifting from a cost center to a revenue generator.
AI can enhance customer success by providing predictive insights and automating processes.
Customer success teams are uniquely positioned to identify upsell and cross-sell opportunities.
Collaboration between customer success and sales teams is essential for maximising revenue.
The integration of AI tools can streamline customer success operations.

Chapters
00:00 - Introduction to Customer Success and AI
06:59 - Defining Customer Success
10:52 - Transforming Customer Success into a Revenue Generator
18:13 - Leveraging AI in Customer Success
22:02 - The Future of Customer Success

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