A modern technology environment based on the synergistic disciplines of Business Process Management (BPM) and Service Oriented Architecture (SOA) can deliver a step change in an organisation’s agility; efficiency; cost to income ratio; customer service and ability to adopt new technologies rapidly. However, implementing a BPM/SOA based environment will not deliver these benefits unless it is designed using a Business Capability Model incorporating service containers and executed using an enterprise architecture approach that is designed to support a seamless end-to-end approach to change.
Presenter - Glenn Smyth, Fragile to Agile
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