🎥 Module 6: Management Practices - Part 2 | ITIL® 4 Foundation Training 🎥

Dive into the second part of ITIL® 4 Management Practices! Learn key processes and practices that drive effective IT service management. Perfect for your ITIL® 4 certification prep.

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Timestamps:

00:00 - Incident Management
03:02 - Problem Management
08:22 - Workaround
18:12 - Service Request Management
21:06 - Service Desk
23:13 - Service Level Management

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