Opinyin Freshdesk Ticket Description Analysis

AI text analysis of ticket description to quickly identify the issues driving your support tickets.

With market-leading integration into Freshdesk, Opinyin is a highly cost-effective and quick-to-implement CX analysis tool whose patented AI text analytics reads your customers' support requests, giving a real-time view of where issues lie with your services and products and making recommendations on improvements.

• Opinyin's AI can read your customers' free text feedback, whether a satisfaction survey, an online review or a support request. It automatically highlights customer journey pain and pleasure points, allowing you to understand the causes of satisfaction and dissatisfaction quickly.

Full access to a dedicated admin portal account delivers powerful analytics and account management at an unmatched monthly or annual subscription price.

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