HIMSS 2025: Jitesh Ghai, Hyland

AI is only as good as the data – and 80% of healthcare data is unstructured💡

Jitesh Ghai, CEO of Hyland, joins Talking HealthTech to discuss how intelligent automation is moving the industry beyond chatbots to real, outcome-driven solutions.

Jitesh explains why 75–80% of healthcare data is unstructured, and why this matters far more than most people realise. The discussion unpacks the growing importance of secure, agile content management, and why AI is only as useful as the data it’s built upon.


Key topics covered:
📄 What unstructured data means in healthcare (think documents, faxes, medical images, and PDFs!)

🛠️ The journey from manual, paper-heavy workflows to advanced AI-powered automation

⚙️ How Hyland helps automate critical healthcare business processes—like patient onboarding, claims processing, and medical record management—with intelligent document processing

🤖 The practical difference between generative AI chatbots and agentic AI that can automate real business tasks and decision-making

This interview was recorded at HIMSS 2025 in Las Vegas. For more interviews and episodes make sure you subscribe to the YouTube channel, and catch a feature episode of the Talking HealthTech Podcast featuring some of these discussi