Pega CSA course syllabus | Learn Pega for Free | Full Pega course for beginners

Pega CSA course is useful for beginners on Pega, Business Architects, QAs, BPDs, scrum masters, BAs, other non-technical team members

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Teaching is done by industry experts with 10+ years of Pega experience.

Syllabus:

Case Management (33%)
Design a case lifecycle, stages, set case statuses, add instructions to tasks
Add a service level agreement; configure urgency, goals, deadlines, passed deadlines
Route assignments to users and work queues
Configure approval processes: cascading approvals, reporting structure, authority matrix
Configure and send email correspondence
Identify duplicate cases
Identify and add optional actions
Automate workflow decisions using conditions
Pause and resume case processing; wait steps
Skip a stage or process
Configure child cases
Understand when to use automation shapes
Automate decisions using decision tables and decision trees
Create and manage teams of users
Data and Integration (23%)
Configure data types, create data objects, data relationships, and field types
Identify and create calculated values
Validate data; create and configure data validation rules by using business logic
Manipulate application data, set default property values, configure data transforms
Access sourced data in a case; refresh strategies; populate user interface controls
Save data to a system of record
Simulate and add external data sources
Capture and present data: fields and views
View data in memory: clipboard tool, pyWorkPage
Configure field values
Create and set application settings
Security (5%)
Manage user and role assignments
Configure security policies
Track and audit changes to data
DevOps (5%)
Record a unit test
Create and execute scenario-based test cases
Identify best practices for configuring unit tests
User Experience (12%)
Customize user interface elements: dashboards, portal content
Configure action sets
Customize form appearance, visibility settings, controls
Add and remove fields
Group fields in views
Display list data in views; configure repeating dynamic layouts
Localize application content
Enable accessibility features in an application
Application Development (12%)
Manage application development: user stories, feedback, bugs
Use the Estimator tool to scope a Pega Platform project
Create and maintain rules, rulesets, classes, inheritance
Debug application errors
Reporting (5%)
Create business reports
Identify types of reports
Use columns and filters
Describe the benefits of using Insights
Mobility (5%)
Configure mobile app channels
Use of Pega Mobile Preview