Chatbot Best Practices in Contact Centers

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In an interview with Dr. Zhang, she explains the difference between the various generations of chatbot technology found in contact centers, websites, or in an APP experience.

Dr. Yi Zhang, world renown thought leader on Artificial Intelligence (AI) and professor at the University of California at Santa Cruz has worked with organizations like Alibaba, HP, Toyota, Ex Libris, and the University of Pittsburgh Medical Center to improve the customer experience using AI chatbots, deep learning, and language dialogue systems.