One Customer View. All Touchpoints | Jonathan Moss, Director of Customer Engagement, Fortnum & Mason

For the first time, the team can clearly see how customers interact across online, in-store, phone, and even restaurant touchpoints—thanks to Zingg. This milestone unlocks a whole new level of insight and personalization. With an easy plug-in to their data ecosystem, Zingg enabled a unified view of customer behavior that had never been possible before.

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#Personalization #FortnumAndMason #shorts